FAQ

Welcome to the Nuvixo FAQ. Here you will find answers to some of the most common questions about ordering, payment, shipping, returns, refunds, and contacting our team.

What does Nuvixo sell?

Nuvixo is an online home decor store offering products selected to help make your living spaces more comfortable, welcoming, and personal.

What payment methods do you accept?

We accept several convenient payment options, including:

Shop Pay
Visa
Mastercard
American Express
Diners Club
Discover
Apple Pay
Google Pay
PayPal Wallet

When will my order be processed?

Orders are generally processed within 1–3 business days after the order has been successfully placed and payment has been confirmed.

How long does delivery take?

After your order has been processed, standard delivery generally takes 5–11 business days.

Delivery times may vary depending on the destination and circumstances outside our control.

Is shipping free?

Yes. All Nuvixo products include free standard shipping.

Will I receive a tracking number?

Yes. Once your order has been shipped, a tracking number will be provided so you can follow the progress of your package.

When is the daily order cut-off time?

Our daily order cut-off time is 5:00 PM Los Angeles, USA time.

Orders placed after the cut-off time may be handled on the following business day.

Can I return an item?

Yes. Nuvixo accepts returns within 30 days, provided the item meets our return requirements.

Returned products must be unused and in suitable condition for return.

Who pays for return shipping?

The customer is responsible for return shipping costs when returning an item.

How will I receive my refund?

Approved refunds are issued to the original payment method used for the purchase.

How long does a refund take?

Once a refund has been approved and processed, please allow 5–10 business days for the refund to appear through your original payment method. Your bank or payment provider may require additional processing time.

What should I do if I have a question about my order?

If you need help with an order, please contact our customer service team. Including your order number and the email address used at checkout can help us locate your order more quickly.

Email: support@nuvixo.shop
Phone: +1 812-668-9856