Refund policy

At Nuvixo, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.

Return Eligibility

To be eligible for a return, the item must be unused and in its original condition. Items that have been used, damaged, altered, or returned without meeting these requirements may not qualify for a refund.

If you would like to return an item, please contact our customer support team first at support@nuvixo.shop and provide your order information and the reason for the return. Our team will provide the return instructions.

Return Shipping

The cost of return shipping is the responsibility of the customer. Please make sure the package is securely packed so that the item arrives back to us in its original condition.

Refunds

Once your returned item is received and inspected, we will review the return and notify you of the refund status.

If your return is approved, the refund will be issued to your original payment method. Please allow 5–10 business days for the refund to be processed. The time it takes for the refunded amount to appear in your account may also depend on your bank or payment provider.