Shipping policy

Last Updated: August 23, 2026

At Nuvixo, we want to make the delivery process simple and straightforward. This Shipping Policy explains how we process, ship, and deliver orders placed through nuvixo.shop.

Order Processing

Orders are normally processed within 1–3 business days after the order is successfully placed.

Our order cutoff time is 5:00 PM Los Angeles time, USA. Orders placed after the daily cutoff may be processed on the next business day.

Processing time covers the time needed to prepare your order for shipment. It does not include the time your package spends in transit.

Shipping Method and Cost

We provide free standard shipping on all products.

There is no additional standard shipping charge for eligible orders placed through our website.

Delivery Time

After your order has been processed and shipped, standard delivery generally takes 5–11 business days.

Please keep in mind that delivery times are estimates rather than guaranteed arrival dates. Actual delivery may take longer in certain circumstances, including carrier delays, severe weather, holidays, high shipping volume, or other events outside our reasonable control.

Tracking Information

Once your order has been shipped, a tracking number will be provided so you can follow the progress of your package.

Please allow some time for the carrier's tracking system to update after the shipment information becomes available.

Shipping Address

Please make sure your shipping information is complete and accurate when placing your order. An incorrect or incomplete address may cause a delivery delay or prevent successful delivery.

If you notice an error in your shipping information, contact us as soon as possible at support@nuvixo.shop. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.

Delayed or Missing Packages

If your package is taking longer than the estimated delivery period, please first check the tracking information provided with your order.

If the tracking information has not been updated for an extended period or you believe your package may be missing, please contact our customer support team. We will review the available shipping information and help you with the next appropriate steps.

Order Changes or Cancellation

If you need to make a change to an order, please contact us as soon as possible after placing it. Because orders may move into processing quickly, we cannot guarantee that changes or cancellations will be possible once processing or shipment has begun.